I want to return something, now what?

If you are not satisfied with your purchase you can return the items you ordered within 30 days, from the day that you received your order. This also applies to special offers and sale items.

As a consumer you have a right of withdrawal on delivery of services respectively on distance sales. This means that you may try on the item as you would in a store. Are you not satisfied with your item? You have a reflection period of 30 days after receiving your order.

We have noticed that there can be some confusion about this. If you want to know more about this, check out the right of withdrawal.

Helpful links

Return with account
If you already have an account
Returns without an account
If you don't have an account
Customer Service
Having issues?

What return options do I have?

Exchanging or returning something by post can be done by sending the items back to the address below. The shipping costs for returning an item by mail are for your own account. After you have registered your return online.

Suitable HQ
Returns Department
Stadionlaan 163 - 165
the Netherlands

Frequently Asked Questions

How unfortunate to hear that you received a damaged item. This was obviously not our intention. Our colleagues from the customer service department would like to hear from you via customerservice@suitableshop.com. You will be contacted as soon as possible so we can solve the problem for you.
If you would like to exchange the purchased item for something that is more expensive, you can write down the preferred item on the return form. As soon as we have received the return shipment, we will send you a payment request by e-mail to pay the additional costs. As soon as this payment is made, we will ship the new item for you.
Please include a completed return form in your package. You can find this in your order. Note: If there is damage to the item due to careless fitting or return, the damage will be deducted from the refund.
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