If you are not satisfied with your purchase you have the right to return the items within 14 days after receiving the parcel.

You, as a customer, have the right of withdrawal when purchasing products from a distance. This means that you can try the purchased item on once, to see if it fits. If you are not happy with it, you are free to return it to us within 14 days.
We notice that some of our customers are a little confused about their right to cancel or return orders. If you’d like to read more, please read the information about the right of withdrawal.

After receiving the order you have 14 days to exchange or return any items. You do not have to report this in advance to us. Exchanging or returning items by mail is possible, just ship the items you would like to exchange or return to the addres below. Shippingcosts for returning something to us are not reimbursed.

Suitable
Dep. Returns
Stadionlaan 163 - 165
5246JT ROSMALEN
the Netherlands

Please fill out the return form and add this to the package. You can find a copy of the return form in your order. 

If you would like to exchange the purchased item for something that is more expensive, you can write down the preferred item on the return form. As soon as we have received the return shipment, we will send you a payment request by e-mail to pay the additional costs. As soon as this payment is made, we will ship the new item for you. If you choose to send your order back to our warehouse, you will have to pay the shipping costs for the return shipment yourself. The amount of these costs depent on the type of shipment and the country that you are from. Contact your preferred shipping agengy to ask about the applicable shipping rates.
 
We will refund you in the same way that your payment was made when you ordered the items. There will not be any extra costs when you choose to be refunded.

You do not need a PayPal account to use PayPal, you can choose this method whether you have an account or not. If you do have a PayPal account, it is possible to use this to make a direct bank transfer. If you do not have a PayPal account, but you do have a credit card, you can use PayPal to pay with that credit card as well.

PayPal uses a very advanced technique that guarantees a 100% safe and secure environment. PayPal will also never reveal your personal, financial information to Suitable.

How does PayPal work?
As soon as you choose PayPal as the desired payment method you will proceed to a special page on the PayPal website. On this page the payment can be finished by logging in to your PayPal account or by using your credit card.
Finished the payment? Great! Your order will be processed immediately and will be shipped as soon as possible.Prepayment means that, after placing your order on our website, you first transfer the total amount to us. This can be done with your banks internet banking service. This payment method can be very useful if you are not able to use iDeal, credit card or PayPal.

Prepayment is completely safe and does not have any addition costs. It does however take a couple of days before we will receive your payment in our account. Take into consideration that it might take up to 5 days before we are able to process your order.

Did you already transfer the money, but did you change your mind? No problem. Please contact our customer service, they are able to cancel your order (if it is not already shipped) and refund you your money.

Suitable Account Information
When making a bank transfer please always state your order number, so that we are able to connect the payment to the right order. You can find your order number in the confirmation e-mail you have received after placing your order.

Yes, of course! No problem. If you would like to give a gift to someone, Suitable offers a gift wrapping service. This will make it incredibly easy to give a Suitable gift! 

Suitable thinks that customer service is one of the most important aspects of online shopping. That is why we do our very best to avoid any dissatisfaction and complaints. Is there something wrong with your order, or is the item that you have received damaged? We are terribly sorry for the inconvenience. Please contact our customer service. We will start working on a solution right away! Suitable stands for quality. The mission of our private label is to search for best materials, but for the right price. The result? High quality menswear with an exclusive signature for a sharp price. We are happy to guarantee that! Is the quality not as expected or damaged easily? Please contact our customer service. We will offer a suitable solution. We might be able to repair or replace the item for you.

In addition to the statutory warranty, the manufacturer’s warranty also applies to certain items. A manufacturer’s warranty is an extra guarantee given by the importer or manufacturer. The manufacturer or importer can set conditions for this warranty. Although Suitable does not get many complaints, it is possible that something went wrong with your order. If that is the case, we are very sorry for the inconvenience. If the item you have received is damaged, or if you have received the wrong item please contact our customer service. We will take your complaint very seriously and try to find a suitable solution for the problem.

When you place a business order with us, you can enter your company name in the checkout process. We will send you (if desired) an invoice mentioning the name of your organization. Of course, the VAT will be broken down on your invoice.

Would you like to have the parcel delivered at another address? Please enter the desired address in the check out.You never get a second chance to make a Suitable first impression.

Suitable understands that representative corporate wear is important. After all, your image is decisive for the success of your company. Who are the most important for spreading this image? Right, the team that works for you! The clothing that they wear distinguishes you from other companies and gives your company and your employees a professional appearance.

Would you like to create a recognizable identity thourgh the clothing that your team wears? Maybe for accountmanagers, store staff or even if it is just for fairs and conferences. Suitable can help you find suitable clothing for your team!

Suitable is happy to advise you, from socks to shirts or even entire suits. We are convinced that non-verbal communication determines the overall presentation to a large extent. We know better than anyone that clothing is the most important example of this. Perfectly styled outfits are an extension of the quality and service that your company offers its relations. With our nearly 20 years of experience in fashion, we can assure you that we will find the perfect fit for your team and company.

We operate, as part of Suitable, on the B2B market. You can contact us with all your questions about business wear for either small or large groups, such as associations and companies. Choose Suitable if..

• ..you are convinced that your company and employees need a more professional and representative image.
• ..you want to purchase identical items for either a small or large group of people.
• ..you would like some professional advise from a expert in fashion to make sure you are choosing the right items.

Our customer service is happy to give you suitable advice or even plan (fashion) workshops for your employees. Whatever you need, just contact us!

We always advise you to pay attention to how an article should be washed, you should always follow the washing instructions strictly. This will prevent an item from shrinking, pilling or losing its fit.

For example, always wash the item at the advised temperature. Do not wash the item on a higher temperature. Are there stripes added to the washing machine symbol? Then this means that you should be extra careful with this item: choose a short program or put less items in the washing machine. Please also check if it is recommended to dry the article in the dryer or on a laundry rack, and if you can iron the item or not.Not sure which size you need? No problem, we can advise you in different ways! If the fit of a particular item is smaller or bigger than usual, we always try to add this to the product information. It is also wise to check whether you already own an item from that brand, if so we advise you to order the same size.

You can also check out the reviews from previous customers. It is possible that thay have said something about the fitting or size. We also recommend to keep in mind what you want to use it for. Is it a formal shirt or should it be extra comfortable? Still not sure? Please check out our size charts, or contact our customer service. We are happy to help!